Frequently Asked Questions

Every piece is made to order. Once you approve your digital proof, most items are produced and dispatched within a few business days. You will receive an email at each stage, so you always know where your order stands.

Get in touch as soon as possible. We can usually adjust personalization details before your proof is approved. Once production begins, changes are no longer possible.

No. We do not use accounts or passwords. Your confirmation email includes a private link to your order page, where you can review your proof and follow progress.

Character limits vary by piece and appear beside each personalization field as you type. Shorter text generally sits more elegantly on smaller items such as jewellery.

Where a piece supports more than one lettering style, the options appear as a choice on the product page. If you have something specific in mind, contact us before ordering.

Some pieces accept only basic Latin characters because of how they are engraved or printed. Where that restriction applies, it is noted on the product page.

A clear, well-lit photo taken straight on, with your subject filling most of the frame. Natural daylight works best. Avoid heavy filters, screenshots, and images saved from social media, as these lose detail.

Yes. For every piece involving artwork, we send a digital proof by email before production begins. Nothing is made until you approve it.

Request a revision from your order page and tell us what you would like changed. We will send an updated proof for approval.

We currently ship within Canada and the United States. Prices are shown in your local currency at checkout.

Because every piece is personalized and made to order, personalized items generally cannot be returned or resold. If something arrives damaged, or is not what you approved, contact us and we will put it right.

Production begins after you approve your proof. You will receive a dispatch email as soon as your order leaves our studio.